This week, Crystal Cruises suspended operations worldwide, oceans and rivers. It’s not the type of completely happy information we prefer to share on this house so let me permit Crystal to talk for itself. This letter was obtained by previous friends, booked friends and journey advisors.
January 19, 2022
Pricey Valued Journey Companions,
A lot of it’s possible you’ll pay attention to the latest information from Genting Hong Kong, Crystal’s mum or dad firm. As we work via the scenario and what it means for Crystal, I needed to let that we now have made the tough choice to droop all future Ocean and Expedition sailings via April 29, 2022, with River cruises suspended via the tip of Might 2022.
We’re deeply upset that we needed to take this motion, nonetheless, it’s the most prudent choice on this present enterprise setting. The suspension of ship operations will present Crystal’s administration crew with a possibility to judge the present state of enterprise and study numerous choices shifting ahead.
Crystal’s three ships at the moment in operation – Crystal Serenity and Crystal Symphony crusing within the Caribbean and Crystal Endeavor in Antarctica – will full their present voyages earlier than the suspension of sailings. Crystal Symphony’s present voyage ends in Miami on January 22, Crystal Serenity’s cruise concludes in Aruba on January 30, and Crystal Endeavor’s voyage ends in Ushuaia on February 4.
All journey companions and their shoppers impacted by this suspension at the moment are being notified. Crystal will present a full refund of cruise fare paid, which shall be processed mechanically to the unique type of fee so there isn’t a additional motion required by you and/or your consumer. If the cruise was paid by way of a Future Cruise Cost or Credit score (FCP or FCC), the complete worth shall be returned to your consumer’s Crystal Society profile account.
In mild of those developments, tomorrow’s Insider Insights webinar, Thursday, January 20, has been cancelled.
On behalf of your entire Crystal Household, I’d like to supply our sincerest apologies for this disruption to your small business and to your shoppers’ holidays. We’re extraordinarily grateful to you – all of our valued journey companions – in your unimaginable assist and understanding throughout these difficult occasions, and we sit up for welcoming friends again on board as soon as operations are resumed.
Senior Vice President
Advertising & Gross sales
Unhealthy information for positive however will they be again? We positive hope so.